Overview
At FileKonvert, we take your privacy and data security seriously. This page explains how we process, handle, and protect your files during the conversion process.
Our Data Processing Principles
Temporary Processing
Your files are processed temporarily and deleted immediately after conversion.
Secure Transmission
All data transfers use HTTPS encryption to protect your files in transit.
Automatic Deletion
Converted files are automatically deleted from our servers within 24 hours.
No Permanent Storage
We don't permanently store your files or their contents on our servers.
How File Conversion Works
- Upload: You upload your file through our secure HTTPS connection
- Processing: Our conversion service (CloudConvert API) processes your file using secure cloud infrastructure
- Download: You receive a download link for the converted file
- Deletion: Files are automatically deleted after 24 hours or when you close your session
Security Measures
Encryption
All communications between your browser and our servers use TLS/SSL encryption. This means your files are encrypted during upload and download, preventing unauthorized access.
Third-Party Processing
We use CloudConvert API, a trusted and GDPR-compliant file conversion service, to process your files. CloudConvert maintains strict security and privacy standards with enterprise-grade infrastructure. You can review their privacy policy at cloudconvert.com/privacy and their security practices at cloudconvert.com/security.
No File Analysis
We do not analyze, read, or inspect the contents of your files beyond what is necessary for the conversion process.
Data We Collect
Account Information (Registered Users)
- Email address (for account access and communication)
- Encrypted password (using industry-standard bcrypt hashing)
- Credit balance and usage history
- Payment transaction records (processed through Paystack/PayPal)
File Processing Metadata
- File names and sizes
- Conversion format selections
- Timestamp of conversion requests
- IP address (for security and fraud prevention)
What We DON'T Collect
- File contents (beyond temporary processing)
- Personal information contained within your files
- Browsing history outside of FileKonvert
- Device information beyond standard web analytics
Payment Processing
We use industry-standard payment processors (Paystack and PayPal) to handle credit purchases. We never store your full credit card details on our servers. Payment information is processed directly by these secure, PCI-compliant payment providers.
Data Location
Our services are hosted on Vercel's global edge network. User account data is stored in Supabase's secure database infrastructure. File processing occurs on CloudConvert's servers, which are hosted in secure, certified data centers with ISO 27001 and SOC 2 Type II compliance.
Your Rights
You have the right to:
- Access your personal data
- Request correction of your data
- Request deletion of your account and associated data
- Export your data (account information and usage history)
- Opt-out of promotional communications
Important Notes
- We recommend not uploading files containing highly sensitive personal information
- For maximum security, consider encrypting sensitive files before upload
- Download your converted files promptly as they will be automatically deleted
- We will never share, sell, or distribute your files or personal data to third parties
Contact Us
If you have questions about how we process your data or want to exercise your rights, please contact us at: privacy@filekonvert.com
For general support: support@filekonvert.com